Troubleshooting: App Not Loading

If the Laytly app won't open or gets stuck on the loading screen, try these solutions:

Quick Fixes

Try these simple solutions first:

1. **Force close the app**:

- On iOS: Swipe up from the bottom of the screen (or double-click the home button on older devices) and swipe the Laytly app up to close it

- On Android: Open recent apps and swipe Laytly away or tap the X

2. **Restart your device**:

- Turn your phone off completely

- Wait 30 seconds

- Turn it back on and try opening Laytly again

3. **Check for updates**:

- Go to the App Store or Google Play Store

- Search for Laytly

- If an update is available, install it

Network Issues

The app may not load due to network problems:

1. **Check your internet connection**:

- Make sure Wi-Fi or mobile data is turned on

- Try opening a website to verify your connection works

- Switch between Wi-Fi and mobile data to see if one works better

2. **Reset network settings**:

- On iOS: Go to Settings > General > Reset > Reset Network Settings

- On Android: Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

Storage Issues

Low storage can prevent apps from loading:

1. **Check available storage**:

- On iOS: Go to Settings > General > iPhone Storage

- On Android: Go to Settings > Storage

2. **Free up space** if needed:

- Delete unused apps

- Clear cache from other apps

- Remove downloaded videos or photos you no longer need

Reinstall the App

If nothing else works, try reinstalling:

1. Delete the Laytly app from your device

2. Restart your device

3. Download Laytly again from the App Store or Google Play Store

4. Sign in with your account

Still Having Issues?

If you've tried all these steps and the app still won't load, please contact our support team:

Our team will help you resolve the issue as quickly as possible.